The UK's Largest Supplier of Standard Accountancy Forms to the Trade
Privacy Policy

Updated: 12th Oct, 2011.
At Custom Forms, the exclusive stationery partner for Form Factory for all UK versions, we pride ourselves on our commitment to protecting your privacy. We want you to know how we will collect, use and disclose the personal data you provide to us.

If at any time you wish for us to delete your personal data from our files, please contact us in writing at either the postal or e-mail address below and we will respond promptly.

By Post:
Custom Forms Ltd.
Watling Close
Sketchley Meadows Business Park
LE10 3EZ

By E-Mail:

[email protected]

Collecting your data

1. A product purchase
2. Registration of a purchased product
3. A request for information
4. A request for any trial products that we may offer

Form Factory complies fully with the Data Protection Act 1998 and all applicable data protection & privacy legislation. Form Factory will only process personal data in accordance with the applicable rules and this privacy policy. All personal data you submit will be controlled by Form Factory, the exclusive stationery partner for Custom Forms for all UK versions.

Using Your Data

It is Form Factory policy that you should know exactly what personal data we collect from you and how we will use it. We collect personal data from you for the purpose of processing your order or enquiry. We may use your personal data to supply products and services to you that you have requested, carry out any agreement with you or take any steps that you have requested. In particular, we may:
1. Update you as to the status of your order
2. Alert you to important product revisions or updates

In addition to the above uses, where you have given us appropriate permission, we may also use your personal data for the following purposes and direct marketing ('Additional Purposes'):
1. To tell you about special discounts on additional Form Factory products and services
2. To advise you about new Form Factory products and services

Aggregate data is general data about groups of customers and does not identify individual customers. Form Factory may combine your data with that of other individuals to create aggregate data which we will use to improve our products & services and develop new ones. For example, we may tell a third party how many people purchased a certain product, but not that you personally purchased a specific item.

Security and Data Retention

The security of your personal information is important to us. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Web site, you can contact us at [email protected]

We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at [email protected] We will retain your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Enabling Cookies

Form Factory uses a variety of Web technologies on our Web site. Among these are cookies and clear gifs, which are pieces of information that our Web sites provide to your browser. Cookies allow us to track overall site usage and determine areas users prefer. Cookies also allow us to customise your visit to our Web sites by recognising you when you return. Cookies cannot be used to see any other data on your computer, nor can they determine your e-mail address or identity. We do not link this automatically-collected data to personally identifiable information

Most browsers accept and maintain cookies by default. Check the Help menu of your browser to learn how to change your cookie preference. You can choose to decline cookies while at our Web site, but this may limit your ability to access certain areas of the Web site.

To With or without cookies, our Web sites track usage data, such as the source address that a page request is coming from, your IP address or domain name, the date and time of the page request, the referring Web site (if any) and other parameters in the URL. We use this data to better understand Web site usage in the aggregate so that we know what areas of our Web site users prefer. This data is stored in log files and is used for aggregated and statistical reporting. This log data is not linked to personal data gathered elsewhere on the site.

Data Collected by Telephone

In the event that you submit your personal details by telephone, please note that Form Factory may monitor your call for one or more of the following purposes:
* To provide evidence of your order or transaction with us
* To ensure that we comply with relevant regulatory procedures
* To see that quality standards or targets are being met
* In the interests of national security to prevent or detect crime or to investigate the unauthorised use of a telecommunications system
* To secure the effective operation of our telecommunications system

Additional Information

Any information that you choose to provide us with will be used to personalise and improve our customer service operations. All information is collected and stored in a secure manner and is used strictly in relation to this policy and your stated preference. Form Factory shall not be responsible or liable for loss of privacy, disclosure of information, harm, damage or loss that may result from your transmission of any information to us. In addition, under the law, we must cooperate fully with any law enforcement agency should a situation arise where our information about customers could be of assistance.

From time to time, Form Factory may introduce new products and services to our customers that may require modifications to this policy. We reserve the right to modify this policy at any time by notifying our customers, via the Form Factory Web site, of a new or revised policy. These modifications will only apply to personal data that you then provide to us after the date of the modification.

Contact Preferences

As a Form Factory's customer, we may also use your contact information to inform you of other products or services we think might interest you. However, if you do not wish to be contacted for promotional purposes, you can "opt out" when Form Factory collects your information. Alternatively, you can update or correct your personal or business information relating to your Form Factory account by contacting us by post or e-mail.

Please note that your contact preferences only apply to Form Factory contacting you for marketing purposes. We may still need to communicate with you regarding the usability of your product or critical messages relating to your service. These communications may include service messages, critical notices or legally mandated notices.


In the future, we may make changes to our privacy policies or practices. If we make material changes regarding personal information, we will update our statement and post a notice on the Form Factorys stationery Web site 30 days before the changes take effect.

Contact Us for More Information

You may provide us with your feedback, ask us questions about this policy, view the information collected from you to date, or obtain a printed copy of our policy statement and/or the name of the individual in charge of our privacy policy by writing to us at:

By Post
Custom Forms Ltd.
Watling Close
Sketchley Meadows Business Park
LE10 3EZ

By E-Mail

[email protected]

Please be sure to include your mailing address if you would like us to send you any written materials. For,reserves the right to take reasonable steps to verify any requests for personal information it receives.

If at any time you wish your personal data to be deleted from our files, please contact us in writing and we will respond to your request within 30 days.
Registered in England - Company No. 02887462